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Our Services > Patient Access

Patient Access

Humboldt General Hospital's Patient Access Department is designed to help patients circumvent the many barriers-financial, logistical and social-that make it difficult to use the healthcare system. The department is the brainchild of HGH Administrative Director Pam Wickkiser who saw patient stress significantly decrease for imaging patients when she added a patient navigator to her staff. That person was able to discuss costs with patients, secure pre-approvals from insurance companies and schedule appointments at the most convenient times possible. Now those services are available to all patients. Visit with a Patient Access representative to discuss estimated costs, insurance coverage, Medicare and Medicaid, and any other qualifying funding programs. Our reps can also help you complete applications, discuss current bills, payment plans, and simply act as patient advocates.

How we can help

Please contact one of our Patient Access representatives for help with the following:

  • Estimated treatment costs
  • Insurance coverage
  • Medicare and Medicaid information
  • Qualifying funding programs
  • Application help
  • Current account information and counseling
  • Payment plans
  • Patient advocacy

Meet your representatives

The Patient Access Deparment includes Director Pam Wickkiser, Patient Access Team Leader Theresa Chwastek and three representatives: Debra Ames, Lyndsi Jurado and Rose Brooks. Click on the photos below to learn more:

Pamela Wickkiser

Patient Access Director

What I love . . .
  • Riding my horse "Whitey"
  • Photography
  • "Surf and Turf"
  • Fishing and hunting
  • Traveling with my husband Gary
  • Being involved and making a difference
. . . and I love helping you!

Theresa Chwastek

Patient Access Team Leader

What I love . . .

  • Traveling
  • Painting and crafts
  • Seafood dinners with my husband
  • Helping people and animals in need
  • Hiking
  • Making a difference in whatever I set out to do
. . . and I love helping you!

Debra Ames

Patient Access Representative

What I love . . .
  • Camping and hiking
  • Tole painting
  • "Goofy" the dog
  • Chex mix
  • "The Big Bang Theory"
  • Hearing my boys laugh

. . . and I love helping you!

Lyndsi Jurado

Patient Access Representative

What I love . . .

  • Spending time with friends
  • Enjoying time with family
  • Traveling
  • Trying new recipes and foods
  • Learning new knowledge and skills
  • Helping those in need

. . . and I love helping you!

Rose Brooks

Patient Access Representative

What I love . . .

  • Cooking
  • Skiing
  • Hiking
  • Camping
  • Baseball
  • Holidays

. . . and I love helping you!

Please contact us

Humboldt General Hospital Business Office
118 E. Haskell Street
Winnemucca, Nevada 89445

8 a.m. to 5 p.m. Monday through Friday

Please call (775) 623-5222, ext. 1130 to make an appointment, or stop by; drop-ins will be seen on a first-come, first-served basis.