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Billing FAQs

Answers from Our Humboldt General Hospital Billing Department

Q: How much will I owe for my treatment?

A: Your final bill can only be determined after your insurance provider has assessed your hospital bill and decided whether to pay its portion, deny payment, or pay some other amount. Once that occurs, you will be issued a bill by the hospital with the final amount. This bill will show the original amount charged and the amount your insurance company chose to cover. If you have questions about your coverage, please contact your insurance provider.

Q: Who bills my insurance provider?

A: Humboldt General Hospital (and any of our affiliates) will use the insurance information you provide to bill your insurance provider. If the insurance information you gave is not accurate in some way, you will be notified.

Q: What happens if I cannot pay my bill?

A: If you need help to meet your financial obligations at Humboldt General Hospital, please call our Patient Access Department at (775) 623-5222, ext. 1130. HGH can help in many ways, including:

Financial Care Program
Humboldt General Hospital’s Financial Care Program may be able to help if you do not have health insurance, if you have health insurance but high deductibles and co-pays still create a financial hardship, if you are not eligible for Medicaid, and/or if you meet the criteria for financial assistance. All decisions for assistance are based on family size and household income. Please click here for more information.

Insurance Programs
Humboldt General Hospital has helped many patients apply for public insurance programs such as Medicaid and Nevada Check Up. These programs help alleviate current medical bills and any medical costs incurred by the applicant in the future.

Self-Pay Discount
Humboldt General Hospital provides all self-pay patients with a 10% discount.

Payment Plans
In many cases, Humboldt General Hospital is amenable to establishing a payment plan with patients so they can pay their bill over time.

Access to Healthcare Network
Humboldt General Hospital has partnered with the Access to Healthcare Network (AHN). AHN is a one-stop solution for Nevadans who don't have health coverage. The group has an extensive network of local health care providers, hospitals and healthcare providers who all offer their services at vastly reduced rates to AHN members. Members pay AHN a low cost membership fee, and they pay the provider the discounted rate at the time of their appointment. AHN also offers discounted maternity, dental and vision services. AHN is not health insurance but rather links individuals and families to healthcare programs and community resources throughout Nevada. For more information, please call 1-877-385-2345 Monday through Friday, 8:30 a.m. to 4 p.m.

Q: Why does hospital care cost so much?

A: There is no one simple answer to this question; however, it is important to remember that hospitals are businesses and must cover the cost of their services with the prices they charge. It's easy to take for granted that hospitals are there for us 24/7 when we need them, but the logistics and resources needed to maintain these services are costly. New medical techniques and technologies are also a considerable investment that must be supported by income brought into the facility. It's also important to understand that medical services are not a regular expense for people and families (like groceries or utilities) and, for the finances to work, the costs must address those who do not need healthcare and who cannot pay for it.

Q: Who can I call with questions about my bill?

A: If you have questions about your bill, our friendly team is more than happy to conduct a review and provide any answers you need. You can reach Humboldt General Hospital's Business Office at (775) 623-5222, ext. 1137.

Q: Why did I receive separate doctor, radiology, or lab bills?

A: Our hospital is made up of many different departments and several different companies. Humboldt General Hospital compiles one bill for you, while other affiliates issue their own bills. If you have questions about other companies who may bill you following a visit to Humboldt General Hospital, please call our Business Office at (775) 623-5222, ext. 1137.

Q: I have received a bill from a doctor I did not see—why?

A: In order to provide the best care possible, Humboldt General Hospital often consults with specialists about patient care. This includes sending x-rays, medical records, test results, and other communications to specialists who consult regarding a patient's health. These bills are sent directly to the patient.

Q: Will I still be billed if I'm hospitalized due to an accident?

A: If you have had a work-related accident, our staff will ask you which insurance companies should be contacted about your resulting medical bills (for instance, we will contact an auto insurer if you have been hurt in a car accident).

If you have been hurt at work, we will contact your employer's workers' compensation insurer. In both scenarios, there is paperwork that often must be filled out by the patient and/or their loved ones.