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Patient Info > Patient Relations

Patient Relations

Thank you for visiting Patient Relations. We are thankful you chose Humboldt General Hospital, and we hope your experience was a pleasant one. Please let us know if there is anything we can do to assist you.

What does Patient Relations do?

The Patient Relations Department assists with the following:

  • Visiting patients to ensure needs for appropriate care are met
  • Providing information and responses to questions from patients, friends and family
  • Assisting in communication with the primary care team
  • Responding to, reviewing and resolving concerns
  • Communicating care compliments and recommendations to staff and leadership
  • Maintaining confidentiality, dignity and respect for patients, friends and family members

Contact information:

HGH Quality Services Director Lisa Andre is available to assist you Monday through Friday during normal business hours.

Phone: (775) 623-5222, ext. 1180

Mail: Humboldt General Hospital, Attn: Patient Relations, 118 East Haskell Street, Winnemucca, NV 89445

In Person: If you would like to meet with Lisa, please call (775) 623-5222, ext. 1180.

If you need assistance after hours, on holidays or during weekends, please contact the nursing supervisor at (775) 304-0530.

Tell us about your experience:

We welcome your comments about your experience with us and what we can do to continue providing excellent care for your needs. To submit a compliment or a concern, please use the Patient Compliment and Concern Form. Be sure to include the following:

  • Date of the experience
  • First and last name of the patient
  • Patient’s date of birth
  • Your first and last name
  • Your phone number
  • Description of the compliment or concern
  • Desired outcome
  • Indicate if you would like to be contacted by Patient Relations

Resolving your concerns:

We want to hear your thoughts about what we can do to improve. If you have a concern about your experience at Humboldt General Hospital, we suggest taking the following steps to resolve the concern.

  • If you feel comfortable, discuss your concern with your nurse, physician or a department manager.
  • If you feel your concern is not resolved, discuss your concern with a nurse supervisor or the Patient Relations Department.
  • Our goal is to respond to your concern and resolve it as quickly as possible. If your concern requires additional information and an investigation, we will communicate with you throughout the concern investigation process.

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