When You Arrive
The Admitting and Registration staff at Humboldt General Hospital responds
promptly to patients' needs when being admitted to the hospital or
registering for any outpatient services.
The admitting and registration staff will ask you several questions concerning
yourself and your insurance coverage. They also will assist you with the
necessary financial arrangements needed for payment of your hospital bill.
Please remember to bring your state identification card, drivers license
or any other form of picture ID, insurance identification card and any
other important and necessary information/documents. All the information
supplied is important during your hospital stay.
Admitting and Registration is open between 7:30 a.m. and 5:00 p.m. Monday
through Friday; 7:30 a.m. to 3:00 p.m. Saturday; and closed on Sunday.
During after hours, please register with admitting personnel in the Emergency
Humboldt General Hospital
118 E. Haskell Street
Winnemucca, Nevada 89445
|Administration / Main Business Fax:
|Lab / Radiology Fax:
|Emergency Room Fax:
|Acute Nurses Station Fax:
|Health Information Management Fax:
Please bring any insurance cards, or medical coupons if covered by a state
Medicaid program, with you on the day of admission. Co-pays and deductibles
may be requested at the time of service.
What to Bring
- A list of all the non-prescription and prescription medications you are
taking, including dose and frequency. (Do not bring the medications.)
- Your hospital insurance cards.
- Your Medicare identification card.
- If covered by State Medical Assistance, your current coupons.
- Your co-pay / deductible identified by your insurance or one of our financial
- A small amount of money (about $5).
- The following personal items, each labeled clearly with your name: sleepwear
(if you prefer it to a hospital gown); slippers (rubber-soled are safest);
personal grooming items; contact lens, eyeglass or hearing aid case.
What Not to Bring
- Appliances such as hair dryers, electric razors or curling irons.
- Valuables, jewelry, wallets, credit cards or more than $5 cash. If you
bring these with you, ask us to place them in our safe when you are admitted.
We cannot accept responsibility for valuables left at your bedside.
- Cigarettes or pipes.
- VCRs or DVD players.
- Cellular phones or other radio frequency transmission devices. These can
interfere with patient-related equipment.
- Personal medical equipment. The hospital will furnish any required medical
Visitors to the Hospital
Humboldt General Hospital encourages visits from friends and family for
the patient's well-being. General visiting hours are from
Critical Care: Visitation limited to family members and significant others.
Ask a nurse for visiting hours. Visiting hours may be delayed due to procedures,
rounds and emergencies.
Pediatrics: Parents and grandparents are welcome 24 hours a day. General
visiting hours are from
Maternity: Two support persons are welcome during labor and for the birth.
After delivery, general visiting hours are from
In some situations, you may want a family member to stay overnight with
you. Most units (with the exception of Critical Care) can provide a sleeping
cot in your room. For parents of sick babies, we have limited sleeping
and shower accommodations in our pediatric suite.
For Your Comfort
Your nurse will help you with any problems or concerns you may have. The
nurse manager and charge nurse are also available to help. If they are
unable to resolve your concerns, please feel free to have our nursing
supervisor paged by the switchboard operator.
The heat and air conditioning in your room are adjustable. If you are
uncomfortable, please ask your nurse for help.
Each room is equipped with a telephone. If you have opted to be listed
in our patient directory, you can receive calls by having your family
members and friends dial (775) 623-5222. The operator will connect the
call to your room. If you do not wish to receive calls, dial'0'
to let the operator know.
To make local calls, dial '9' and then the number you wish to reach.
All local calls are free. To make long distance calls, please call collect
or use your telephone credit card. Place your call by dialing '9'
and then '0,' and the area code and number you wish to reach.
An operator will ask you how you would like the call billed.
Your room is equipped with free television. The button marked 'TV'
turns the set on and off and changes the channels.
Your visitors are welcome to use the hospital café. The cafeteria
serves meals at the following times: Breakfast: 7:45 to 9:30 a.m.; Lunch:
11:45 to 1:30 p.m.; Dinner: 5:45 to 6:30 pm. Complimentary coffee, tea
and lemonade are available daily in the café. Snacks are available
in the vending machines located in front of the café when the cafeteria
Your doctor will select an appropriate diet for each patient. Please speak
with your doctor or nurse before eating food items brought in by guests
to ensure food meets the diet order. What you eat is a very important
part of you getting well.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal
privacy rule that took effect
April 14, 2003. It gives patients more control over their health information and great
protection of personal medical records. It also gives patients a choice
of whether they want to be listed in the hospital's patient directory.
The patient directory is used to refer callers or visitors to a patient's
nurse or room. If the patient has chosen to be listed in the patient directory,
callers and visitors must provide the patient's first and last name
before the hospital can give out any information about the patient, including
the patient's location. If the patient has chosen not to be listed
in the directory, the hospital is not allowed by law to release any information
to callers and visitors, including confirmation of the patient's presence
in the hospital. Callers and visitors will be told that there is no information
for a patient by that name.
Patient Options: Opt In
If you decide to be listed in the hospital's patient directory, friends
or family calling or visiting will need to provide your first and last
name before they will be connected to your room or told your room location.
Patient Options: Opt Out
If you decide not to be listed in the hospital's patient directory,
no one (including family, friends and the media) will be able to find
out if you are a patient in the hospital, your location or your condition.
No flowers or mail can be delivered to you. Callers and visitors will
be told that there is no information for a patient by that name.
For Your Safety
Be a Partner in Your
Humboldt General Hospital is committed to providing you the best possible
medical outcome during your stay with us. Improving patient safety requires
continuous learning and constant communication between caregivers and patients.
Everyone has a role in patient safety and everyone will benefit from its
successes! Patients can assure a safer experience by being actively involved
with their care. This is the single most important way you can help in
preventing medical errors. Research shows that patients who are more involved
with their care tend to have better results. The following is a list of
things you can do to help ensure your safety:
- Ask questions! You have the right to participate in your own patient safety
and care. Our staff is ready and willing to help in any way they can!
- Request foreign language or sign language translators if you have any difficulty
understanding instructions or information being provided to you by your
doctor or caregiver.
- Make sure your doctors and nurses know about all the medications you are
taking, including prescriptions, over the counter medications and dietary
supplements such as vitamins and herbs.
- Make sure your doctors and nurses know about all allergies to medications,
food and environment (dust, mold, fragrances) and what happens when you
have an allergic reaction.
- Ask what to expect prior to taking medications, having treatments or undergoing
- If someone comes into your room, ask them to identify themselves. All hospital
employees and doctors have identification badges. If they don't have
an identification badge, ring your call bell and ask for assistance.
- Make sure your caregivers check your armband identification each time before
they administer medication, change IV solutions, get samples for lab work
or perform any procedure or treatment.
- Infections can occur after certain types of medical procedures, such as
surgery. Wash your hands carefully after handling any type of soiled material
or going to the bathroom. Ask your friends and visitors to wash their
hands when they come to visit. Since you are part of your health care
team, do not be afraid to inquire whether doctors and nurses have washed
or disinfected their hands with a waterless gel before working with you.
- You are the best person to know what doesn't feel or seem right to
you. This could include a red or sore area where your IV is located, moisture
or wetness around a dressing, a skin irritation, or anything you think
doesn't feel right. If you notice anything, let your caregiver know
- Some patients may not be able to fully participate in their care because
of their condition. If this occurs, ask a family member or friend to be
your advocate and speak up for you if you can't.
- Make sure your or a family member or friend completely understand your
discharge instructions. Have your doctor or nurse explain anything you
don't understand about the treatment plan you will use when you leave
- Your safety and satisfaction are very important to us. You are a key member
of the healthcare team. Your knowledge of the key points and participation
in your care will help lead to a safe and successful visit at Humboldt
Help us prevent you from falling while you're here! Unless your nurse
or therapist has approved it, don't try to get in or out of bed without
help. Your illness or treatment may make you dizzy or weak, so take your
time and be sure to wear nonskid slippers whenever you walk. If you get
up by yourself, sit up in bed for a while before standing. Rise carefully,
and slowly begin to walk. Remember that you are more likely to faint or
feel dizzy after sitting or lying down for a long time. If the side rails
on your bed are in the 'up' position, please leave them there.
They will protect you from falls and help you turn in bed. Unless your
doctor has specified a certain position, you may adjust your bed in any
way that is comfortable.
Fall precautions may become necessary if you are disoriented. Ask your
nurse for an explanation. Don't hesitate to use the emergency signal
cord in your bathroom if you need help.
Your housekeeping staff will keep your room clean. If you have a special
request, please call the nurses' station by pressing your room's
nurse call button.
Lost and Found
If you lose an item or leave something behind, please dial'0'
if you are inside the hospital, or (775) 623-5222 if you are outside the hospital.
At Your Service
We will deliver mail sent to you at the hospital Monday through Friday.
After you leave, we will forward mail to your home. Your nurse will be
happy to mail your outgoing letters. Patients also may receive emails
through the hospital's website at
You may purchase newspapers from boxes outside the hospital cafeteria.
atic Teller Machine
An ATM machine is located in the Emergency Room waiting room.
Interpreters and Language Assistance Devices
We are happy to provide you an interpreter to improve patient care. Interpreters
are available for those who feel more comfortable speaking in Spanish.
Interpreters are provided at no cost. We also have available close-caption
TV, translated documents and telecommunication device for the deaf (TDD).
Please let your care provider know if you would like any of these services.
Volunteers are available Monday through Friday from
Humboldt General Hospital respects and supports the right and responsibility
of all adults to make decisions regarding their health care, including
decisions about whether to withhold or withdraw life-sustaining treatment
in the event of a terminal condition. We encourage you and your family
to make your wishes known through the formulation of advance directives.
Humboldt General Hospital will not place any conditions on the provision
of care or otherwise discriminate against any individual based on whether
or not the person has executed these directives.
Smoke- and Tobacco-Free Policy
Because Humboldt General Hospital is committed to providing a healthy environment
for patients, visitors and employees the entire HGH campus is smoke- and
tobacco free. We recognize it may be difficult for you to refrain from
smoking. You may need the assistance of our health care professionals
to support you through your hospital stay.
Your nurse can provide support and information, and contact the appropriate
support services at your request. Your attending physician is a valuable
resource. The team's consulting physician can assist with non-smoking
aids such as nicotine patches. If you have concerns regarding this issue,
please talk with your doctor.
Your doctor will sign a discharge order when you're ready to go home.
You should make arrangements in advance for a friend or relative to drive
you home. Someone from the hospital will escort you to the car. If you
have special transportation needs, let your nurse know. Your nurse will
go over a list of instructions with you. These will help you continue
getting better at home. If you have any questions about going home, please
ask your nurse.
Our Patient Access representatives can answer your questions about medical
coverage, financial needs and responsibility. To speak with one of our
representatives, stop by the HGH Business Office or call (775) 623-5222, ext. 533.
You will receive separate bills from the physicians and other specialists
who provided services to you during your stay. If you would like a copy
of your itemized statement or if you have any questions about your bill,
call our billing office at (775) 623-5222 Monday-Friday between 8 a.m.
and 5 p.m.
Although the hospital bill is your responsibility, our billing office will
bill your insurance plan(s). On occasion, insurance providers may ask
for additional information, which they will request from you as necessary.
Prescriptions to Take Home
Patients from nursing units, the Emergency Department and outpatient surgery
may have take-home prescriptions filled on a one-time basis at the Humboldt
General Hospital pharmacy. Authorized refills can be transferred to a
local pharmacy upon request. Payment for prescriptions may be made by
cash, MasterCard, Visa or accepted insurance programs.