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Humboldt General Hospital Announces 2016 Childbirth Education Schedule
Jeremy Hurst, FNP-C, Now Offering Cosmetic Laser Services
Humboldt Printers, Humboldt General Join to Spread Christmas Cheer
HGH EMS Rescue Invites Area Kids to 'Cookies with Santa' Event
HGH Says Goodbye to Retiring Respiratory Manager
Key Club Makes Welcome Donation to Emergency Department Children
HGH EMS Rescue to "Stuff" Ambulance with Toys for Needy Children
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Poke & Peek Thrift Shop to Host Christmas Open House
Humboldt General Hospital Celebrates National Diabetes Month
Area Youngsters Invited to 'Trick or Treat' at Humboldt General Hospital
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Local Community Invited to HGH AirOne 'Open House' Saturday
HGH EMS Rescue Offering In-Home Flu Shots
Pam Ruark Leaves Legacy of Caring at Humboldt General Hospital
Humboldt General Hospital EMS to Present 2015 'Refresher'
Support Group Will Host Diabetes Friendly Recipe Exchange
HGH EMS Captain Leads Fight Against Staggering Suicide Rates
U.S. Honor Flag Finds Very Special Connection with HGH Staff Member
'Healthy You' Presentation Will Discuss Prescription Drug Abuse
Hospital Board Approves New Infant Security System
Community Invited to Town Hall Discussion of Dementia and Driving
Ashley Sage New Head of HGH Surgical Department
Humboldt General Awarded Certificate of Need for Construction
Radiology Manager Wickkiser Will Leave HGH for CEO Position
'Healthy You' Presentation Will Discuss Quick and Healthy Cooking
Ortho Clinic Success Comes From Filling Local Residents' Needs
Walk-In Clinic Announces New Hours
Lucero Takes Over as HGH Wellness Coordinator
Sperry Embraces New Patient Relations Position
Hospital CEO Named 'Rural Health Fellow' for 2015
HGH Welcomes New Resident, Opens Family Medicine Residency Clinic
Humboldt General to Offer Free Sports Physicals to Area Youth
HGH EMS Rescue Will Offer EMT Course
'Healthy You' Presentation to Discuss Health and Hydration
HGH EMS, Lowry High Partner to Present Anti-Alcohol Program
'Fit Kids' Summer Program Designed to Get Kids Moving
HGH EMS Will Mark 'EMS Week' With Community Celebration
"Healthy You" Presentation Will Review Popular Diets
Bertha Higbee Named 2015 HGH "Nightingale Nurse of the Year"
Humboldt General Honors Employees for Years of Service
LaRena's Race May 9 at French Ford Middle School
Diabetes Support Group to Focus on Exercise
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State, Humboldt General Partner to Host Tabletop Ebola Exercise
Dr. Cody Bengoa Will Discuss Eye Health With Diabetes Support Group
Humboldt General Hospital Honors Top Employees
CNA Schirrick Nominated for Nationwide Scholarship Award
Annual Community Health Fair Scheduled for Saturday, March 14
Diabetes Support Group to Focus on Healthy Lifestyle
Bariatric Support Group Can Help Those Considering Weight-Reduction Surgery
HGH EMS Rescue Leads Decon Efforts at Junior High School
Hospital Announces Online Health Information Access Via Patient Portal
Jennifer Hood, LMFT, New Facilitator of Grief Relief Support Group
Humboldt General Hospital Employees Elect New Committee Officers
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Humboldt General Hospital Announces 2015 Childbirth Education Schedule
Longtime OB Manager Retires from Humboldt General Hospital
Local Nurse Practitioner Opens New Practice at Humboldt General Hospital
Humboldt County's First Baby of the New Year Born at HGH
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Press Center > News > 2015 > Sperry Embraces New Patient Relations Position

Sperry Embraces New Patient Relations Position

It took mere minutes for Jana Sperry to find her footing as Humboldt General Hospital’s Director of Patient Relations.

Since that first day in April 2015, it’s been full steam ahead—and she loves it.

“I don’t feel like I’m working because I get to interact with people and help in some small way every day,” said the South Dakota native. “This position allows me to do the things I naturally enjoy.”

Sperry can be seen walking the halls of Humboldt General Hospital with her characteristic smile that lights up for patients, visitors and staff members alike.

“She is a great addition to HGH,” said CEO/Administrator Jim Parrish. “We have seen good things since Jana came to the team.”

Sperry’s position is a new one for the facility located at 118 E. Haskell Street in Winnemucca. But when administrators saw her impressive resume, including a similar position at Carson Tahoe Regional Medical Center, they moved quickly to not only create a new department, but to choose the perfect person to run it.

In her new position, Sperry visits with patients each day, assists with patient concerns, troubleshoots delays in care, reports compliments to each department, and manages Humboldt General Hospital’s customer service program.

In a phrase, Sperry’s job is to enhance the patient experience.

“I love working with our patients,” said Sperry, “It’s such a privilege to hear their suggestions and priorities for excellent customer service at HGH.”

Moving forward, Sperry plans to work with department managers to achieve their customer service goals, as well as provide any customer service education that might be needed.

“There are a variety of things I would like to be involved in and many opportunities to enhance the patient experience,” she said. “We have some exciting things on the horizon.”

Sperry grew up in Rapid City, South Dakota, where her immediate family still lives. Her husband Michael, a fourth-generation Nevadan, is from Reno. Together they have three dogs.

Sperry said she was attracted to Humboldt General Hospital because of the facility, people and services.

“I wanted to be a part of the good work being done in the community,” she said, “and my background in healthcare and customer service made it a perfect fit.”

Humboldt General Hospital Director of Patient Relations Jana Sperry is available by phone at (775) 623-5222, ext. 1280, or via email at sperryj@hghospital.org.

More information, including a Patient Compliment and Concern form, is also available at www.hghospital.org/Patient_Info/Patient_Relations.aspx.

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