Press Center
Darlene Bryan Assumes Duties as Hospital Interim Administrator
Humboldt General Begins Search for New Administrator
Prospective Volunteers Invited to Auxiliary Membership Meeting
Humboldt General Hospital Names New Director of Anesthesia Services
Humboldt General Hospital Diabetes Education Classes Continue in 2017
Humboldt GEneral Hospital Announces 2017 Childbirth Education Schedule
HGH EMS Rescue Invites Area Kids to 'Cookies with Santa' Event
HGH EMS Rescue to 'Stuff' Ambulance with Toys for Needy Children
Women's Choice Award Again Honors Harmony Manor Skilled Nursing Facility
Turkey Trotters Invited to Raise Alzheimer's Awareness During Fun Run
Local Residents Invited to 'Beef Up Blood Supply' During Local Drive
Dr. Leonard Perkinson Will Stay at Humboldt General Hospital
CEO Jim Parrish Announces His Departure From HGH
HGH Communications Center Gives Callers Live, Personal Care
Humboldt General Hospital 'Safe Haven' for Unwanted Babies
Turn in Your Expired, Unwanted Prescription Drugs Saturday
HGH Asks for Community's Input with Patient Experience Survey
Brad Granath Named Family Physician 'Fellow'
HGH EMS Rope Rescue Team Transports Patient by Crane
Humboldt General Hospital Welcomes Two New Resident Physicians
Newest HGH Bachelor of Science Nurses Graduate
Town Hall Meeting Will Discuss Senior-Friendly Services
HGH EMS Rescue to Present 'Annual EMS Refresher'
Rural Health Clinic Opens at Humboldt General Hospital
Immunization, Wellness Check Will Help Prepare Area Kids for School
'Miracle Jars' Will Provide Cancer Gift During Holiday Season
Humboldt General Hospital EMS Rescue Will Offer EMT Course
Patrick Osgood Newest Orthopedic Surgeon at HGH
HGH Orthopedic Clinic Now Offers Total Hip Replacement
Humboldt Hospital Auxiliary Donation Perfect Gift for HGH Radiology
Community Invited to 'Drive Away a Hero' During July Blood Drive
HGH Construction Team Vying for Design Award
Local LPN Leader Honored for 'Endeavor' Nomination
Humboldt General Hospital Recognizes Top Employees
HGH EMS Rescue Announces 'CPR Training Center' Designation
Tina Wilson Named 2016 HGH 'Nightingale Nurse of the Year'
Humboldt General Hospital to Offer Free Sports Physicals to Area Youth
Humboldt General Hospital Launches Robotic Telestroke Program
'Fit Kids' Summer Program Designed to Get Kids Moving
Humboldt General Hospital Employees Honored for Years of Service
HGH EMS Rescue Joins 'Indy 500' Campaign to Promote Organ Donation
HGH EMS Rescue Will Mark Week With Community Celebration
LaRena's Race This Saturday at French Ford Middle School
Turn in Your Expired, Unwanted Prescription Drugs Saturday
Fourth Annual 'Color the Mucc' Fun Run Switches to Spring
'Lucky' Twins Born at Humboldt General on St. Patrick's Day
Hospital, Employee Committee Donate AED to Boys and Girls Club of Winnemucca
Humboldt General Hospital Diabetes Education Classes Continue in 2016
Humboldt General Hospital Honors On-The-Job Trainers for Guidance, Instruction
Penny Begay Takes Over as New Health Information Management Director
Humboldt General Hospital Says Goodbye to Beloved Laundry Aide
Diabetes Support Will Discuss 'MyPlate Method' of Nutrition
Annual Community Health Fair Scheduled for Saturday, March 19
Hospital Trustees Approve Moving Forward With Final Construction Phase
HGH Says CARE Act Will Help Reinforce Exceptional Patient Care
Diabetes Support Group to Focus on Heart Health
Humboldt General Hospital Welcomes the First Baby of the New Year
Support Group Will Discuss How to Get SMART About Goal Setting

Article Sections

Contact Us Print this Page Change Font Size
Press Center > News > 2016 > HGH Asks for Community's Input with Patient Experience Survey

HGH Asks for Community's Input with Patient Experience Survey

Humboldt General Hospital is hoping to catch the “voice” of its patients—literally.

The hospital has partnered with HealthStream to provide insights into patients’ experience at the hospital, which will in turn help HGH continue to examine and improve its care.

“The idea,” says HGH Chief Nursing Officer Darlene Bryan, “is to improve the quality of the healthcare we provide by assessing the expectations and experience of the patients that receive that care.”

Bryan continued, “We are dealing with so many challenges stemming from aging populations, governmental mandates, escalating chronic illness, increased drug abuse and more. We need to keep our finger on the pulse of our patients’ experience so we know we are meeting their needs.”

Bryan said professional telephone interviewers with the health research company will be contacting patients in the community to ask for feedback. In the future, these surveys will be available via email.

Bryan said HealthStream actually captures patients’ verbatim responses to open-ended questions. These full recordings are then delivered, transcribed and coded, allowing hospital staff to immediately address service issues as well as recognize exemplary performance.

Bryan said she is hoping patients will take the time to share their feedback about their experience at the facility.

“Many times patients have complaints or even compliments about their care,” said Bryan. “If they don’t share those, we can’t minimize the bad or maximize the good; we need that feedback.”

HealthStream currently will contact patients from Acute care, Obstetrics, and the clinics. Soon, patients from the Emergency Department, Ambulatory Surgery, as well as those receiving outpatient services such as Radiology, Laboratory and Respiratory Therapy will be contacted for the surveys. All survey results are confidential.

“We will never know who responds,” said Bryan, “we will only receive their anonymous feedback.”

Armed with regular insights from the survey process, Bryan said hospital leaders hope to improve care transitions, enhance each patient’s experience, reduce risk, be more compliant, and identify opportunities for improvement—to name just a few of expected benefits.

“We are very committed to this process,” said Bryan. “Every patient deserves the best care and this is one more way for us to address that as a hospital community.”

Related Articles