I am honored to be Humboldt General Hospital’s new Chief Executive
Officer. I have been touched and impressed by the dedication of the hospital’s
physicians, caregivers and support staff, and I’m proud to work
alongside such compassionate and committed individuals.
We might not have had the chance to meet yet, but if I had to describe
myself in two words, they would be “problem solver.”
Every organization—even the very good ones—have opportunities
to improve. During my many years in hospital administration, I’ve
seen two kinds of problem solvers: those who spend the majority of their
time fixing the
problem and those who spend the majority of their time fixing the
I definitely am a process guy. Based on what I’ve heard already from
our community, we’ve had some problems in this organization, especially
with regard to our Business Office and billing, but instead of simply
“fixing” each individual issue, I have begun to address the
process and get to a place where we can anticipate problems rather than
react to them.
And it’s not just me: I’m asking every person affiliated with
HGH to do the same. Our entire organization will be about developing better
processes for fixing problems and improving our “products.”
As we work toward this higher and nobler practice, I’d like to ask
for your help with a few things.
- If you need to call the Business Office with questions or concerns, please
share the approximate date of care with our HGH representative; this will
help to quickly identify which system we will be working in to resolve
the issues (pre- or post-November 2019).
- If you do not receive complete resolution to your issues, please immediately
ask for escalation to our Business Office team leaders. Leadership may
not be immediately available to process your issues; however, a team leader
will reach out within 24 hours of your initial request.
If our call volume causes extended delays in your ability to speak with
someone in the Business Office and you cannot hold, please leave a message,
or please email
firstname.lastname@example.org and your issues will be addressed within 24 hours of your initial request.
I also invite you to visit our Patient Portal at www.
hghospital.iqhealth.com. Quality care begins with accurate healthcare information for you and
your family. Through the portal, you can pay your bill; securely access
your medical records; schedule, reschedule or cancel appointments; message
your care team about prescriptions, procedures and more; and view your
lab or imaging results. And you can do all of that 24/7—simply,
accurately and securely.
One mark of a world-class organization is that operations flow smoothly,
and people put more time and energy into making improvements rather than
reacting to problems.
That’s where I’m hoping to take this organization, and I invite
you along for the journey.
If I can be of assistance in any way, please don’t hesitate to call
my cell: (208) 490-4256. Your questions, comments and suggestions are
Tim L. Powers, C.P.A.
Chief Executive Officer
Humboldt General Hospital