HGH Billing Statements Get New Look in July

Patients at Humboldt General Hospital will see some updates to their billing statements beginning this month.

"Our billing partners have advised that there will be some modifications to patient statements," confirmed HGH Chief Financial Officer Sandi Lehman.

Lehman said the changes are positive ones that she believes will make it easier for patients.

"Hospital bills are notorious for being difficult to understand," she said, "but I do believe these changes help; the statements do look better."

Lehman said the biggest difference patients will see is a first-page summary of the patient balance owed. For those who are guarantors of multiple patients, each patient balance will be listed. Additionally, the updated statements will include a page with a list of all accounts included with the patient balance. This detail will include the date of service and in which department the service was received.

Lehman said the Healthcare Resource Group, the hospital's billing partner, initiated the changes on its own. "But we do believe these changes will make for a more informative billing statement," she said.

Lehman reminded local residents that the hospital has an entire department of patient advocates who are eager to help patients navigate each step of their healthcare experience, from scheduling to care to billing.

Patient Access to Healthcare representatives are available for help with billing questions, estimated treatment costs, questions about insurance coverage, information and application to qualifying funding programs, setting up a payment plan, and/or information about the hospital's new Charity Care program.

The Charity Care program recently expanded its eligibility from 133 percent of Federal Poverty Limits to 400 percent. Under the new guidelines, a family of four in Humboldt County could earn approximately $90,000 in annual income and still qualify.

For more information on the hospital's updated billing statements or to make an appointment with a Patient Access to Healthcare representative, please call (775) 623-5222, ext. 1130, or simply stop by at your convenience.

Patient Access to Healthcare representatives are available for consultation from 7 a.m. to 7 p.m. Monday through Friday, excluding major holidays.