HGH's CEO/Administrator Jim Parrish was running some errands downtown when he was approached by a woman who offered up heaps of praise for Heather Shearer in Radiology. She told Jim that she had been terrified to get a mammogram, even though she knew she really needed to get one. She finally made the appointment at HGH, but still suffered from major jitters as she came for her exam. But what she thought was going to be a horrible experience turned out to be an amazing one because of Heather. The woman said Heather was very kind and soothing and made the experience a good memory instead of a bad one. That is what constitutes exceptional patient care. Thank you, Heather, for your great example!