It took mere minutes for Jana Sperry to find her footing as Humboldt General
Hospital’s Director of Patient Relations.
Since that first day in April 2015, it’s been full steam ahead—and
she loves it.
“I don’t feel like I’m working because I get to interact
with people and help in some small way every day,” said the South
Dakota native. “This position allows me to do the things I naturally
Sperry can be seen walking the halls of Humboldt General Hospital with
her characteristic smile that lights up for patients, visitors and staff
“She is a great addition to HGH,” said CEO/Administrator Jim
Parrish. “We have seen good things since Jana came to the team.”
Sperry’s position is a new one for the facility located at 118 E.
Haskell Street in Winnemucca. But when administrators saw her impressive
resume, including a similar position at Carson Tahoe Regional Medical
Center, they moved quickly to not only create a new department, but to
choose the perfect person to run it.
In her new position, Sperry visits with patients each day, assists with
patient concerns, troubleshoots delays in care, reports compliments to
each department, and manages Humboldt General Hospital’s customer
In a phrase, Sperry’s job is to enhance the patient experience.
“I love working with our patients,” said Sperry, “It’s
such a privilege to hear their suggestions and priorities for excellent
customer service at HGH.”
Moving forward, Sperry plans to work with department managers to achieve
their customer service goals, as well as provide any customer service
education that might be needed.
“There are a variety of things I would like to be involved in and
many opportunities to enhance the patient experience,” she said.
“We have some exciting things on the horizon.”
Sperry grew up in Rapid City, South Dakota, where her immediate family
still lives. Her husband Michael, a fourth-generation Nevadan, is from
Reno. Together they have three dogs.
Sperry said she was attracted to Humboldt General Hospital because of the
facility, people and services.
“I wanted to be a part of the good work being done in the community,”
she said, “and my background in healthcare and customer service
made it a perfect fit.”
Humboldt General Hospital Director of Patient Relations Jana Sperry is
available by phone at (775) 623-5222, ext. 1280, or via email at
More information, including a Patient Compliment and Concern form, please
Patient Relations page.