Humboldt General Hospital patients will notice a change to their billing
statements beginning in January 2018.
HGH has revised its bill design to provide more detailed information in
a simple, easy-to-read format. The new statements will also help patients
better understand and manage their financial responsibility.
Humboldt General Hospital Chief Financial Officer Sandi Lehman said the
new design is the result of a comprehensive process to identify what patients
want to see on a statement.
“Our patients have told us they want a bill that provides more detailed
information about their hospital services in a clear, concise format,”
However, itemized statements can be dozens of pages long for each patient
visit, so Lehman said the hospital compromised between a statement that
provides every detail and one that provides a detailed summary with the
option to request more.
“We think this strikes a great balance,” she said. “It’s
not overwhelming information, but it does help our patients understand
our services and their responsibility, which makes for a better financial
Some features of the new design include:
A personal summary at the top of each statement to quickly identify important information
such as statement date, name, account number and current patient responsibility;
Member grouping so charges are organized by family member;
A payment options section at the bottom of each statement that includes information regarding online
bill pay, or payment by check or credit card;
A new summary section with a clear overview of service dates, a description of services, and
Streamlined financial information regarding patient payments, insurance payments, payments and adjustments,
and the resulting patient balance;
A balance for each service provided and whether that particular charge is current or past due up to 120 days.
Patients who prefer a detailed itemized statement may call a toll-free
number prominently displayed on each statement: (855) 880-7339. That number
puts patients in contact with Healthcare Resource Group billing representatives
who are also available to discuss financial assistance programs and to
A sample of the new statement design can be viewed by visiting Humboldt
General Hospital’s website at
More information is also available by contacting Humboldt General Hospital’s
billing representative Sam Evans at (775) 623-5222, ext. 1137.