Humboldt General Software Change Spurs Significant Self-Pay Discount

Humboldt General’s move to a new software system has opened up a one-of-a-kind opportunity for hospital account holders.

From February 1, 2019, to May 15, 2019, all self-pay accounts at the hospital will be eligible for a 50 percent discount, when paid in full.

According to HGH Chief Financial Officer Sandi Lehman, the discount applies to any account in self-pay status, including uninsured accounts or after-insurance accounts. The discount may even be applied to individual family member accounts.

“For instance,” said Lehman, “a family could choose to pay off a mother’s account to access the discount, while continuing to make regular payments on the son’s account.”

She added, “This is a good opportunity for families to see how this limited time program can benefit them the most financially.”

The discount actually stems from the hospital’s change to a new electronic medical records system. Lehman said reducing the number of self-pay accounts will simplify the transition from MedHost to Cerner.

Additionally, the discount will help reduce the hospital’s self-pay accounts receivable.

“It will definitely be a win-win for both our community and our hospital,” said Lehman. “We want to do everything we can to help local residents take advantage of this great opportunity.”

To access the discount, Lehman said an account balance must be paid in full; balances will be calculated as of the payment date. Additionally, accounts must be current for the discount to apply, with no missed payments; accounts already assigned to a collection agency will not be eligible.

The discount does not apply to accounts associated with the Harmony Manor Skilled Nursing and Residential Care Community, the Quail Corner Life Enrichment Community, or to industrial or commercial accounts.

Non-HGH medical accounts with anesthesiologists, surgeons, radiologists, ER physicians, pathologists, hospitalists, non-staff physicians and visiting physicians also do not apply.

The Humboldt County Hospital District Board of Trustees unanimously approved purchasing the Cerner electronic medical records system after hospital staff members conducted an extensive selection process, including site visits, reference phone calls, and on-site demonstrations.

The software will cost approximately $8.5 million over the course of 10 years and will streamline all departments and all patients into one system.

During the discount period, the hospital will accept cash, checks and credit cards for balance payments. Payments may be made in person at the HGH Business Office during regular business hours; by phone at (855) 880-7339; or online at

For questions, please call the HGH Business Office at (775) 623-5222, ext. 1130.