Billing

The Business Office at Humboldt General Hospital strives to serve patients in an effective and efficient manner. HGH knows that financial concerns can add to the stress of any medical need. This information is supplied to assist patients in settling their accounts.

Business Office hours are 8 a.m. to 5 p.m. Monday through Friday. The Business Office is closed weekends and holidays, although patients can make payments at the front desk on weekends and holidays.

General Statement Information

HGH's billing statements are designed to help patients better understand and manage their financial responsibility.

Some features include:
  • A personal summary at the top of each statement to quickly identify important information such as statement date, name, account number and current patient responsibility;
  • Member grouping so charges are organized by family member;
  • A payment options section at the bottom of each statement that includes information regarding online bill pay, or payment by check or credit card;
  • A new summary section with a clear overview of service dates, a description of services, and total charges;
  • Streamlined financial information regarding patient payments, insurance payments, payments and adjustments, and the resulting patient balance;
  • A balance for each service provided and whether that particular charge is current or past due up to 120 days.

A summary statement is mailed to each current account every four weeks; a detailed itemized statement is available upon request.

Self-Pay Statement Information

Self-pay patients at Humboldt General Hospital may see some changes to their billing account beginning in 2020.

HGH converted to a new Electronic Health Record software system on November 11, 2019. While this has brought wonderful new changes to our hospital, our billing system prior to the conversion did not merge with new billing system following conversion.

If you have a self-pay balance for healthcare services received prior to November 11, 2019, you will receive a billing statement from Legacy Billing System.

If you have a self-pay balance for healthcare services received on or after November 11, 2019, you will receive a billing statement from Cerner RevWorks.

We are changing to a new system which will eventually allow these two systems to merge. During the transition, however, you will receive a billing statement from each company, each month.

For more information, please visit the Self Pay page.

Payment Information

After all insurance has paid on an account, payment in full is requested. Payments may be made by cash, personal check, or money order. Visa and MasterCard and Debit Cards also are accepted on all accounts. Patients who are not able to pay their account in full upon receipt of the first statement may contact the HGH Business Office at (775) 253-3058 to set up a payment plan.

Patients who feel their insurance company has not paid in accordance with their health plan should contact their insurance company before calling Humboldt General Hospital.

When calling HGH or an insurance company with billing questions, patients should have the following information available:

  • Patient Name
  • Date of Service
  • Account Number
  • Explanation of benefits from your insurance

Financial counselors are available to help patients navigate the billing process and/or discuss available funding programs. For more information, please call (775) 253-3058 for more information.