Self Pay

Self-pay patients at Humboldt General Hospital may see some changes to their billing account.

HGH converted to a new Electronic Health Record software system on November 11, 2019. While this has brought wonderful new changes to our hospital, our billing system prior to the conversion did not merge with new billing system following conversion.

If you have a self-pay balance for healthcare services received prior to November 11, 2019, you will receive a billing statement from Legacy Billing System.

If you have a self-pay balance for healthcare services received on or after November 11, 2019, you will receive a billing statement from Cerner RevWorks.

We are changing to a new system which will eventually allow these two systems to merge. During the transition, however, you will receive a billing statement from each company, each month.

Frequently Asked Questions

What is a self-pay balance?

A self-pay balance is the money a patient owes for hospital and physician services as a result of having no insurance, or having a balance due even after insurance pays, due to co-insurance, deductibles, or non-covered services.

Why can't HGH simply send me one billing statement?

HGH’s goal is to produce a merged statement from both billing systems, but because the systems do not “speak” the same computer language, we must convert information from both systems to another system that can help. We regret the inconvenience and thank you for your patience and understanding.

How long will it take to change to the new system?

We anticipate that merging the two billing systems will take several months. Until then, you will receive separate billing statements for self-pay balances incurred prior to and after November 11, 2019.

Will my payment be split between the two systems?

No. Because the two systems are not compatible, we must ask that you make a payment to each billing statement each month.

What if I only make payments on one billing statement each month?

If you only make payments to one of the two billing statements each month, the non-paid company will eventually find you in default and refer you to a collection agency. It is very important that you make a payment to both billing statements each month.

Why has it taken so long for HGH to send me my statement(s)?

Initially we were hopeful we could quickly merge the two systems and send one unified statement. About the time we realized the process would be more comprehensive, COVID-19 arrived in Nevada and Governor Steve Sisolak asked that we delay sending out statements until the economy began to reopen.

Why am I receiving statements from other providers and groups?

Humboldt General Hospital sends out billing statements for the services the hospital provides, including those rendered by HGH-employed healthcare providers. You may receive billing statements from non-HGH healthcare providers, including ER physicians, laboratory pathologists, radiologists, orthopedic and surgical specialists, visiting specialists and more. For questions about those billing statements, please refer to the contact information for that specific provider or group.

What if I still have questions?

We are here to help. If, after reviewing these frequently asked questions, you still need help, please call the HGH Business Office at (775) 253-3058 Monday through Friday, 8 a.m. to 5 p.m.