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Billing questions

Have a question about your hospital or clinic bill? Humboldt General Hospital's friendly, well-trained billing department staff is here to help answer questions Monday through Friday from 8 a.m. to 5 p.m. Stop by or call us at 775.253.3058.

Here are answers to billing questions we're often asked.

Why did my insurance only pay for part of a service I received at HGH?

Your insurance provider may decide to pay its portion, deny payment, or pay some other amount. Once that occurs, we issue you a bill with the final amount, including the amount your insurance chose not to cover. The final amount you pay for a medical service can be affected by out-of-pocket costs, such as copays, deductibles, and coinsurance.

If you have questions about your coverage, you can contact your insurance provider. Our billing department staff has extensive knowledge in working with insurance companies, and we would also be happy to review your billing statement and verify that your insurance provider has paid correctly.

Why did my insurance deny my claim?

There are different reasons a claim may be denied. For instance, health insurance providers may require prior approval before they decide to cover the cost of a service. Your insurance provider may need us to verify that your healthcare service was pre-approved. Our team is happy to review your claim again and work with your insurance company to resubmit it, if possible.

I can't afford to pay my bill. What are my options?

If you cannot pay your bill, please call our financial counselors at 775.623.5222, ext. 1133, or the HGH Business Office at 775.253.3058. You may be able to make payments, apply for financial assistance through our Charity Care Program, or sign up for public insurance. Our financial counselors can help you.

I received a service several months ago. Why am I getting a bill now?

We submit claims to insurance in a timely manner—typically 24 to 48 hours. Insurance companies have different timeframes for when they may pay a claim. Please contact your insurance provider. They should be able to tell you when they process claims.