The Business Office at Humboldt General Hospital strives to serve patients
in an effective and efficient manner. HGH knows that financial concerns
can add to the stress of any medical need. This information is supplied
to assist patients in settling their accounts.
Business Office hours are: 8 a.m. to 5 p.m. Monday through Friday. The
Business Office is closed weekends and holidays, although patients can
make payments at the front desk on weekends and holidays.
HGH has revised its billing statements to help patients better understand
and manage their financial responsibility.
Some features of the revised design include:
A personal summary at the top of each statement to quickly identify important information
such as statement date, name, account number and current patient responsibility;
Member grouping so charges are organized by family member;
A payment options section at the bottom of each statement that includes information regarding online
bill pay, or payment by check or credit card;
A new summary section with a clear overview of service dates, a description of services, and
Streamlined financial information regarding patient payments, insurance payments, payments and adjustments,
and the resulting patient balance;
A balance for each service provided and whether that particular charge is current or past due up to 120 days.
A summary statement is mailed to each current account every four weeks;
a detailed itemized statement is available upon request. Patients who
prefer a detailed itemized statement may call a toll-free number prominently
displayed on each statement: (855) 880-7339. That number puts patients
in contact with Healthcare Resource Group billing representatives who
are also available to discuss financial assistance programs and to answer
A sample of the new statement design can be viewed
More information is also available by contacting Humboldt General Hospital’s
billing representative Sam Evans at (775) 623-5222, ext. 1137.
After all insurance has paid on an account, payment in full is requested.
Payments may be made by cash, personal check, or money order. Visa and
MasterCard and Debit Cards also are accepted on all accounts. Patients
who are not able to pay their account in full upon receipt of the first
statement may contact the HGH Business Office at (775) 623-5222, ext.
1137, to set up a payment plan.
Patients who feel their insurance company has not paid in accordance with
their health plan should contact their insurance company before calling
Humboldt General Hospital.
When calling HGH or an insurance company with billing questions, patients
should have the following information available:
- Patient Name
- Date of Service
- Account Number
- Explanation of benefits from your insurance
Call (775) 623-5222, ext. 1137, for more information.
Patient advocates are available to help patients navigate the billing process
and/or discuss available funding programs. For more information, please
call (775) 623-5222, ext. 1130, or
click here for more information.