Answers from Our Humboldt General Hospital Billing Department
How much will I owe for my treatment?
Your final bill can only be determined after your insurance provider has
assessed your hospital bill and decided whether to pay its portion, deny
payment, or pay some other amount. Once that occurs, you will be issued
a bill by the hospital with the final amount. This bill will show the
original amount charged and the amount your insurance company chose to
cover. If you have questions about your coverage, please contact your
Who bills my insurance provider?
Humboldt General Hospital (and any of our affiliates) will use the insurance
information you provide to bill your insurance provider. If the insurance
information you gave is not accurate in some way, you will be notified.
What happens if I cannot pay my bill?
If you need help to meet your financial obligations at Humboldt General
Hospital, please call our Patient Access Department at (775) 623-5222,
ext. 1130. HGH can help in many ways, including:
Financial Care Program
Humboldt General Hospital’s Financial Care Program may be able to
help if you do not have health insurance, if you have health insurance
but high deductibles and co-pays still create a financial hardship, if
you are not eligible for Medicaid, and/or if you meet the criteria for
financial assistance. All decisions for assistance are based on family
size and household income.
Humboldt General Hospital has helped many patients apply for public insurance
programs such as Medicaid and Nevada Check Up. These programs help alleviate
current medical bills and any medical costs incurred by the applicant
in the future.
Humboldt General Hospital provides all self-pay patients with a 10% discount.
In many cases, Humboldt General Hospital is amenable to establishing a
payment plan with patients so they can pay their bill over time.
Access to Healthcare Network
Humboldt General Hospital has partnered with the Access to Healthcare
Network (AHN). AHN is a one-stop solution for Nevadans who don't have
health coverage. The group has an extensive network of local health care
providers, hospitals and healthcare providers who all offer their services
at vastly reduced rates to AHN members. Members pay AHN a low cost membership
fee, and they pay the provider the discounted rate at the time of their
appointment. AHN also offers discounted maternity, dental and vision services.
AHN is not health insurance but rather links individuals and families
to healthcare programs and community resources throughout Nevada. For
more information, please call 1-877-385-2345 Monday through Friday, 8:30
a.m. to 4 p.m.
Why does hospital care cost so much?
There is no one simple answer to this question; however, it is important
to remember that hospitals are businesses and must cover the cost of their
services with the prices they charge. It's easy to take for granted
that hospitals are there for us 24/7 when we need them, but the logistics
and resources needed to maintain these services are costly. New medical
techniques and technologies are also a considerable investment that must
be supported by income brought into the facility. It's also important
to understand that medical services are not a regular expense for people
and families (like groceries or utilities) and, for the finances to work,
the costs must address those who do not need healthcare and who cannot
pay for it.
Who can I call with questions about my bill?
If you have questions about your bill, our friendly team is more than happy
to conduct a review and provide any answers you need. You can reach Humboldt
General Hospital's Business Office at (775) 623-5222, ext. 1137.
Why did I receive separate doctor, radiology, or lab bills?
Our hospital is made up of many different departments and several different
companies. Humboldt General Hospital compiles one bill for you, while
other affiliates issue their own bills. If you have questions about other
companies who may bill you following a visit to Humboldt General Hospital,
please call our Business Office at (775) 623-5222, ext. 1137.
I have received a bill from a doctor I did not see—why?
In order to provide the best care possible, Humboldt General Hospital often
consults with specialists about patient care. This includes sending x-rays,
medical records, test results, and other communications to specialists
who consult regarding a patient's health. These bills are sent directly
to the patient.
Will I still be billed if I'm hospitalized due to an accident?
If you have had a work-related accident, our staff will ask you which insurance
companies should be contacted about your resulting medical bills (for
instance, we will contact an auto insurer if you have been hurt in a car
If you have been hurt at work, we will contact your employer's workers'
compensation insurer. In both scenarios, there is paperwork that often
must be filled out by the patient and/or their loved ones.