When you arrive
The Admitting and Registration staff at Humboldt General Hospital responds promptly to patients' needs when being admitted to the hospital or registering for any outpatient services.
The admitting and registration staff will ask you several questions concerning yourself and your insurance coverage. They also will assist you with the necessary financial arrangements needed for payment of your hospital bill.
Please remember to bring your state identification card, driver's license or any other form of picture ID, insurance identification card, and any other important and necessary information/documents. All the information supplied is important during your hospital stay.
Admitting and Registration is open between 7:30 a.m. and 5:00 p.m. Monday through Friday; 7:30 a.m. to 3:00 p.m. Saturday; and closed on Sunday. During after hours, please register with admitting personnel in the Emergency Department.
Designating a caregiver
When you are admitted for a hospital stay, you will be asked:
Do you have a family caregiver?
In 2015, the Nevada Legislature passed the CARE Act. The law is designed to help caregivers stay informed when a family member or friend is in the hospital, and be better prepared to take care of their loved one at home following the hospital stay.
The CARE Act requires HGH to do three things:
- Provide you with the opportunity to designate a caregiver.
- Inform your caregiver when you are to be discharged to another facility or back home.
- Provide the caregiver an explanation and demonstration of any medical tasks that will need to be performed at home, such as wound care or medication management.
What you should do:
- Be aware of your rights under the CARE Act.
- Have a family discussion about who you designate as your caregiver. This will not necessarily be the same person as your legal next of kin, especially if your family members don't live in your community.
- Carry the name and contact information of your caregiver with you. Download and print a free CARE Act wallet card at aarp.org/nv so you'll have this information available when you need it most.
What to bring
- A list of all the non-prescription and prescription medications you are taking, including dose and frequency. (Do not bring the medications.)
- Your hospital insurance cards.
- Your Medicare identification card.
- If covered by State Medical Assistance, your current coupons.
- Your co-pay / deductible identified by your insurance or one of our financial counselors.
- A small amount of money (about $5).
- The following personal items, each labeled clearly with your name: sleepwear (if you prefer it to a hospital gown); slippers (rubber-soled are safest); personal grooming items; contact lens, eyeglass or hearing aid case.
- Appliances such as hair dryers, electric razors or curling irons.
- Valuables, jewelry, wallets, credit cards or more than $5 cash. If you bring these with you, ask us to place them in our safe when you are admitted. We cannot accept responsibility for valuables left at your bedside.
- Cigarettes or pipes.
- VCRs or DVD players.
- Cellular phones or other radio frequency transmission devices. These can interfere with patient-related equipment.
- Personal medical equipment. The hospital will furnish any required medical equipment.
For your safety
Humboldt General Hospital is committed to providing you the best possible medical outcome during your stay with us. Improving patient safety requires continuous learning and constant communication between caregivers and patients.
Everyone has a role in patient safety and everyone will benefit from its successes! Patients can assure a safer experience by being actively involved with their care. This is the single most important way you can help in preventing medical errors. Research shows that patients who are more involved with their care tend to have better results.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal privacy rule that took effect April 14, 2003. It gives patients more control over their health information and great protection of personal medical records. It also gives patients a choice of whether they want to be listed in the hospital's patient directory.
The patient directory is used to refer callers or visitors to a patient's nurse or room. If the patient has chosen to be listed in the patient directory, callers and visitors must provide the patient's first and last name before the hospital can give out any information about the patient, including the patient's location. If the patient has chosen not to be listed in the directory, the hospital is not allowed by law to release any information to callers and visitors, including confirmation of the patient's presence in the hospital. Callers and visitors will be told that there is no information for a patient by that name.
If you decide to be listed in the hospital's patient directory, friends or family calling or visiting will need to provide your first and last name before they will be connected to your room or told your room location.
If you decide not to be listed in the hospital's patient directory, no one (including family, friends and the media) will be able to find out if you are a patient in the hospital, your location or your condition. No flowers or mail can be delivered to you. Callers and visitors will be told that there is no information for a patient by that name.