Your opinion matters. That's why Humboldt General Hospital has partnered
with HealthStream to conduct surveys with our patients. How can you help?
Please let us know how we're doing.
What to Expect
We will randomly select patients to provide us feedback.
After your visit you may receive a telephone call from one of our surveyors
at HealthStream. The call will only take a few minutes of your time, but
the feedback you provide is a critical component in our question to provide
exceptional patient care.
Your Privacy Is Our Top Priority
Rest assured your privacy is of utmost importance to us.
HealthStream is our partner and call centers are located in Baltimore,
Maryland, and Chattanooga, Tennessee. If you see HealthStream appear on
your caller ID, please take the call. The number that appears on the caller
ID is (615) 846-8410 as of October 2015.
HealthStream representatives are fully trained in HIPAA privacy standards
and have been educated on our high values for quality care. Please consider
them an extension of our team. Your feedback will remain confidential;
your caregivers will not see your specific responses to the survey.
Surveyors do not have clinical details about your care and are not able
to provide medical advice. If you have questions about your care, contact
your healthcare provider.
The Choice is Yours
We care very much about your comments because they help us improve our
service to others. They also help us train, reward and recognize our staff.
However, as with your medical care, you have a choice on whether or not
you would like to participate in a survey about your experiences with
our hospital. If you do not wish to provide feedback, you may decline
to answer the survey. If you do not wish to receive the call at all, you
may contact Humboldt General Hospital at (775) 623-5222 and ask to be
removed from the patient feedback call list.
We ask that you make this call immediately after your appointment and/or
release from the hospital. We will make our best effort to remove you
from the call list as soon as possible so that your choice is respected.
If You Have Questions
If you have questions about this survey, our service excellence goals,
or our partnership with HealthStream, please call Humboldt General Hospital
at (775) 623-5222.