Patient Surveys

Your opinion matters. That's why Humboldt General Hospital has partnered with HealthStream to conduct surveys with our patients. How can you help? Please let us know how we're doing.

What to Expect

We will randomly select patients to provide us feedback.

After your visit you may receive a telephone call from one of our surveyors at HealthStream. The call will only take a few minutes of your time, but the feedback you provide is a critical component in our question to provide exceptional patient care.

Your Privacy Is Our Top Priority

Rest assured your privacy is of utmost importance to us.

HealthStream is our partner and call centers are located in Baltimore, Maryland, and Chattanooga, Tennessee. If you see HealthStream appear on your caller ID, please take the call. The number that appears on the caller ID is (615) 846-8410 as of October 2015.

HealthStream representatives are fully trained in HIPAA privacy standards and have been educated on our high values for quality care. Please consider them an extension of our team. Your feedback will remain confidential; your caregivers will not see your specific responses to the survey.

Surveyors do not have clinical details about your care and are not able to provide medical advice. If you have questions about your care, contact your healthcare provider.

The Choice is Yours

We care very much about your comments because they help us improve our service to others. They also help us train, reward and recognize our staff.

However, as with your medical care, you have a choice on whether or not you would like to participate in a survey about your experiences with our hospital. If you do not wish to provide feedback, you may decline to answer the survey. If you do not wish to receive the call at all, you may contact Humboldt General Hospital at (775) 623-5222 and ask to be removed from the patient feedback call list.

We ask that you make this call immediately after your appointment and/or release from the hospital. We will make our best effort to remove you from the call list as soon as possible so that your choice is respected.

If You Have Questions

If you have questions about this survey, our service excellence goals, or our partnership with HealthStream, please call Humboldt General Hospital at (775) 623-5222.