Billing

The Business Office at Humboldt General Hospital strives to serve patients in an effective and efficient manner. HGH knows that financial concerns can add to the stress of any medical need. This information is supplied to assist patients in settling their accounts.

Business Office hours are: 8 a.m. to 5 p.m. Monday through Friday. The Business Office is closed weekends and holidays, although patients can make payments at the front desk on weekends and holidays.

Statements

HGH has revised its billing statements to help patients better understand and manage their financial responsibility.

Some features of the revised design include:
  • A personal summary at the top of each statement to quickly identify important information such as statement date, name, account number and current patient responsibility;
  • Member grouping so charges are organized by family member;
  • A payment options section at the bottom of each statement that includes information regarding online bill pay, or payment by check or credit card;
  • A new summary section with a clear overview of service dates, a description of services, and total charges;
  • Streamlined financial information regarding patient payments, insurance payments, payments and adjustments, and the resulting patient balance;
  • A balance for each service provided and whether that particular charge is current or past due up to 120 days.

A summary statement is mailed to each current account every four weeks; a detailed itemized statement is available upon request. Patients who prefer a detailed itemized statement may call a toll-free number prominently displayed on each statement: (855) 880-7339. That number puts patients in contact with Healthcare Resource Group billing representatives who are also available to discuss financial assistance programs and to answer questions.

A sample of the new statement design can be viewed here.

More information is also available by contacting Humboldt General Hospital’s billing representative Sam Evans at (775) 623-5222, ext. 1137.

Payment Information

After all insurance has paid on an account, payment in full is requested. Payments may be made by cash, personal check, or money order. Visa and MasterCard and Debit Cards also are accepted on all accounts. Patients who are not able to pay their account in full upon receipt of the first statement may contact the HGH Business Office at (775) 623-5222, ext. 1137, to set up a payment plan.

Patients who feel their insurance company has not paid in accordance with their health plan should contact their insurance company before calling Humboldt General Hospital.

When calling HGH or an insurance company with billing questions, patients should have the following information available:

  • Patient Name
  • Date of Service
  • Account Number
  • Explanation of benefits from your insurance

Call (775) 623-5222, ext. 1137, for more information.

Patient advocates are available to help patients navigate the billing process and/or discuss available funding programs. For more information, please call (775) 623-5222, ext. 1130, or click here for more information.