HGH AirOne Membership Program
With an unrelenting focus on safety, operational excellence and exceptional
patient care, HGH AirOne provides the highest level of air medical services
in fulfillment of its community-based mission.
Welcome to the HGH AirOne family. This helicopter is now stationed at Humboldt
General Hospital where it provides life-saving air medical transport to
critically injured or ill patients.
That’s the good news. The even better news is that Humboldt General
Hospital has paid the MedX AirOne membership fee for every Humboldt County
resident since October 2015.
If you live within the boundaries of Humboldt County and you need air medical
transport on HGH AirOne, this membership will cover that cost. To qualify
as a Humboldt County, Nevada, resident, you must reside in one of the
following zip codes: 89445, 89446, 89404, 89414, 89421, 89425, and 89426.
At the end of each one-year paid membership period, the Humboldt General
Hospital Board of Trustees may elect to pay for residents’ continuing
membership in the MedX AirOne membership program, or HGH will share details
for how residents can remain enrolled by paying an annual membership fee.
This membership applies ONLY to flights on HGH AirOne, Humboldt General
Hospital’s life-saving air medical transport helicopter. This coverage
does not apply to other air ambulances and/or programs.
Humboldt General Hospital will call HGH AirOne first for life-saving air
medical transport. However, if HGH AirOne is already in service or if
other factors, such as weather, prohibit its use, HGH medical personnel
will utilize a different air ambulance and the patient and/or his or her
family will be responsible for any charges incurred with the alternate
As a MedX AirOne member, you will not incur any out-of-pocket costs if
you are flown by HGH AirOne. MedX AirOne will work with your medical insurance
provider to secure payment for its air medical services, and any remaining
balance is waived. If you are uninsured and a program member, there is
How long does it take HGH AirOne to fly a patient to higher level care in Reno?
It takes approximately 45 minutes to fly a patient from Humboldt General
Hospital to higher level care in Reno. In contrast, to transport the same
patient via ground transport ambulance would take approximately 2.5 to
3 hours. In cases of heart attack, stroke or accident, those saved minutes
really do save lives.
Does Humboldt General Hospital own HGH AirOne?
No, MedX AirOne, LLC, partnered with Humboldt General Hospital in 2015
to bring an air medical transport program to Humboldt General Hospital.
As part of the deal, MedX AirOne provides the helicopter, pilots and all
maintenance. HGH's job is to provide the program's flight nurses and medics,
although MedX reimburses HGH for the crew's wages. All housing and other
costs associated with the program are also covered by MedX AirOne.
Is HGH AirOne a stand-alone program?
No. MedX AirOne, the owner of HGH AirOne, has struck deals with officials
in Humboldt, Elko, Eureka, Lander and Pershing counties to cover every
resident living within the five counties. MedX AirOne has also achieved
a reciprocity agreement with American Medflight, which primarily flies
fixed wing aircraft. This means if you or a loved one is flown anywhere
between the Nevada/Utah border and the western edge of Pershing County,
you will not incur any out-of-pocket costs if you are flown by an aircraft
owned by MedX AirOne or American Medflight.
Why do I sometimes see two HGH AirOne helicopters on Humboldt General Hospital’s helipad?
You’re not seeing double. In March 2017, MedX AirOne brought in a
larger, more capable HGH AirOne to allow swifter flights to out-of-area
medical centers and more room inside for patients, their family members,
and attending medical personnel. According to Joel Hochhalter, the president
and managing member of MedX AirOne, the smaller helicopter will remain
in Winnemucca as a backup for the company’s service area, which
now covers northern Nevada from Elko to Lovelock.
How is MedX AirOne able to provide air ambulance transport free of charge
MedX AirOne works with each patient's medical insurance provider to secure
payment for its air medical services; any remaining balance is waived,
including co-pays or deductibles. If you are uninsured and a program member,
there is no charge. While helicopter transport is an incredibly expensive
service, its life-saving benefits outweigh any possible non-insurance
compensation. Everybody deserves the same level of care. Under this program,
if you don't have health insurance and you need a higher level of care,
you are covered.